At Rona, we want you to love your purchase. If you need to request a return or exchange, please review the following guidelines:

• Items must be returned in their original condition: unworn, unwashed, unaltered, undamaged, and with all tags attached.
• Return or exchange requests must be submitted within 5 days of receiving your order.
• Items must be sent back in their original packaging.
• Sale items and items purchased at discounted prices are not eligible for return, refund, or exchange.
• Exchanges are limited to one time per order.
• Customers are responsible for return shipping costs. We do not provide pick-up services.
• Please allow up to 10 business days for your return or exchange to be processed once the item has been received and inspected.

International Orders

At this time, all international orders are final sale and are not eligible for return, refund, or exchange.

Due to import duties, taxes, and additional charges incurred when products are shipped back to Indonesia, we are unable to process returns for orders shipped outside Indonesia, including Singapore. We encourage customers to carefully review product descriptions, measurements, and order details before completing their purchase. If you have any questions regarding sizing or fit, please contact us before placing your order. Our team will be happy to assist.